CUSTOMER:
Renowned Travel Agency
CHALLENGE:
The sudden outbreak of COVID-19 has
large impact on travel agencies. Due to restrictions on travel, the customers
cancelled many bookings and agency had to arrange a proper resolution for all
outstanding bookings.
SOLUTION:
To relieve the burden on staff and to
adhere to the SLA, the agency employed DataKedge who, in a short span of time
developed an automation solution using software robots. The automation
processes the request and cancels the ticket according to a set of predefined
business rules and initiates the refund accordingly.
The automation is built to scale
up/down during peaks in cancellation requests by simply adding/removing robots.
BENEFITS:
Saved more than 1000 hours for back office work
Reduced workload and Minimized Human errors
RPA Tool Used:
AUTOMATION ANYWHERE
Minimum System Requirements:
OS: Windows server 2012, 2008 R2, Windows 7 and higher
Processor: 3 GHz or higher
RAM: 4 GB or higher
ROM: 200 MB of free hard disk space for installation
Browser: IE v10 or higher, Chrome v49 or higher
